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Effective Front Office Organisation


Optimising the front office through effective application of systems and procedures

This training is for front office managers, reservation managers and their assistants. 

Seminar Goals


The participants will be introduced to the techniques that assist them in optimising the organisation within the Front Office department. They will explore the importance of setting standard operating procedures for each of the key operational areas. The programme also defines methods of effectively planning and administrating departmental induction of new employees.

The participants will review ways of evaluating the personal requirements for the department and the skills needed by today’s front office managers to successfully run a professional front office.
Duration: 2 Days 

Seminar Topics

  • Prerequisites of professional organised front-office
  • Completion of a “Health Check” for the front office
  • Methods and techniques for setting systems and procedures
  • Setting manning guides for front office
  • The job description – a personal development tool
  • Developing personal specification outlines for effective
    recruitment
  • The impact of standards in the front office and establishing workable guidelines for the department
  • Effective induction of new team members through structured training plans
  • The fundamentals of personal time management
  • Creating and introducing shift checklists
  • Practical examples, team exercises

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