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Professional Up-Selling at Front Desk


Optimise revenue opportunities through suggestive up-selling techniques with every customer encounter at the Front Desk
  

This training is for all Front Desk employees who have direct customer contact.  

Seminar Goals


The participants will be shown methods that enable them to identify potential up-selling opportunities – be it up-selling to a higher category of room or through add-on sales of additional hotel services and amenities.
Duration: 1 Day  

Seminar Topics

  • Optimise every Customer Encounter at the Front Desk
  • Learn how to sell Value over Price
  • Learn techniques to position the hotel against the competition
  • Learn simple Quick-Win Up-Selling Techniques and Processes
  • Explore Up-Selling Techniques and their effects of customers to buy
  • Selling higher category rooms through the Value-Added Sales Technique
  • Selling additional hotel services through effectively judging the guest’s needs
  • The steps to applying the “Suggestive Selling Approach”
  • Using customer WIIFM’s (What’s in it for me?) to successfully close the sale
  • The IFH® 7-step approach to professional up-selling 


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