Housekeeping Management
Professional organisation, leadership and preventive maintenance in housekeeping, assuring a sustainable quality
This course is designed for Housekeeping Managers, Supervisors in Housekeeping and Rooms Division Managers and Resident Managers.
Seminar Goals
The participants will learn the principles of professional organisation and standardisation in housekeeping. They will receive an insight into cost responsibility of housekeeping within rooms division. Checklists introduced during the course enable the participant to use and convert the acquired knowledge profitably, back in their own operations.
Duration: 2 Days
Seminar Topics
- Requirements for leadership in housekeeping
- Organisational and personal skills of a professional housekeeper Leadership traits of a director of housekeeping
- How to motivate and install team spirit Increasing productivity
- Defining and implementing Standard operating procedures for Housekeeping
- Budgeting and controlling of payroll and other expenses for housekeeping within the framework of the “Uniform System of Accounts for the Lodging Industry”
- Managing the budget and the calculation of staff cost and other expenses
- Comparative calculation of payroll verses outsourced services
- Preventive maintenance as a key to reduce renovation cost
- Setting and communicating standards
- Standards as a basis for outsourcing
- Budgetary and organisational advantages of outsourcing
- Identification of major threats of working with outsourced services
- Practical ideas for staff motivation including motivation factors and applicable techniques
- Practical ideas for motivation of housekeeping staff enhancing quality and productivity
- Practical exercises and group work
Find Out More
- Call 07799 767 326 or eMail us
