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Reservations - Front Office Training 

The IFH reservations front office training course aimed at staff new to reservations and front office staff.
Click here for a list of course dates 

Quality in Professional Reservation Sales

The key steps to professionally taking room reservations and effective communication skills


  • A one-day IFH® skills seminar 
  • Also available as a two day seminar in conjunction with “Professional up-selling in Room Reservations”

This training is especially designed for persons who are new to Reservations and Front Office and require development and understanding in the essential steps of professionally taking a room reservation.

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- Request more information 

Professional up-selling in Room Reservations

Maximising both revenues and occupancy by effectively selling higher category rooms using  the "Alternative Selling" technique

  • A one-day IFH® skills seminar
  • Also available as a two day seminar in conjunction with “Quality in Professional Reservation Sales”

This training is for employees from Reservations or Front Office who have a solid background in reservation sales. The techniques used during the training are based on a hotel selling rooms via categories. Participants are made aware of all quality factors within a reservation call that are key to ensuring a professional call flow.

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Effective Front Office Organisation

Optimising the front office through effective application of systems and procedures 

  • A two-day IFH® specialist seminar
  • This training is for front office managers, reservation managers and their assistants.

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- Request more information 

Customer focused service delivery at the Front Desk

The application of customer focused service delivery at the Reception

  • A one-day IFH® skills seminar
  • This training is for Customer Service Agents working at the Reception Desk.

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- Request more information
 

Professional Up-Selling at Front Desk

Optimise revenue opportunities through suggestive up-selling techniques with every customer encounter at the Front Desk

  • A one-day IFH® basic seminar
  • This training is for all Front Desk employees who have direct customer contact.


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- Request more information


For more information on IFH Training please call 020 7520 5492, email info@ifh-worldwide.co.uk or send us an enquiry.

Save on Staff Training Costs in 2009

Pay one annual fee to access as many IFH® open training courses as you want throughout 2009.

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