IFH® Essentials
Effective complaint handling
Turning a complaint into an opportunity and dealing with "difficult" customer situations.
- A one-day IFH® skills seminar
- This training is for all employees with customer contact.
- Enquire about this seminar
- Download Seminar Synopsis (PDF)
- View Seminar Schedule (PDF)
- Register for this Seminar
The Fundamentals of Hotel Sales
An introduction into defining the role and responsibilities of the ho-tel sales force.
- A one-day IFH® skills seminar
- This training is for new members of the sales team (maximum 1 year’s sales experience) who are being developed to join the hotels field sales force.
- Enquire about this seminar
- View Seminar Schedule (PDF)
- Register for this Seminar
The Polite Regret
Applying positive communication techniques when saying “NO” to the customer.
- A one-day IFH® skills seminar
- This course is for all members of the sales team who have customer-contact over the telephone.
- Enquire about this seminar
- View Seminar Schedule (PDF)
- Register for this Seminar
Business Etiquette
Making the best impression with your customers and guests
- A one-day IFH® skills seminar
- This training is designed for individuals employed in the hospital-ity/service industry who come into frequent contact with the cus tomer/guest and are responsible for obtaining, and closing face to face business transactions.
- Enquire about this seminar
- View Seminar Schedule (PDF)
- Register for this Seminar
Dress to Impress
Carrying your uniform or business with pride and corporate style.
- A one-day IFH® skills seminar
- This training is suitable for all levels of front line staff that are in direct contact with the customer and act as ambassadors of the organization.
- Enquire about this seminar
- View Seminar Schedule (PDF)
- Register for this Seminar
Fit for the Telephone
Applying positive communication techniques when using the tele-phone.
- A half-day IFH® basic seminar
- This training is for all employees who have customer-contact over the telephone and are new to the service industry
- Enquire about this seminar
- View Seminar Schedule (PDF)
- Register for this Seminar
Fit for the Customer
Easy and effective ways to positively influence your day to day con-tact with customers.
- A half-day IFH® basic seminar
- This training is for all employees who have direct customer contact. and are new to the service industry
- Enquire about this seminar
- View Seminar Schedule (PDF)
- Register for this Seminar
For more information on IFH Training please call 07799 767 326, email info@ifh-worldwide.co.uk or send us an enquiry.
Why choose IFH?
A recognised standard for skills development in the hospitality industry...
