Why use IFH MysteryCalls for room reservations?
The programme offers an effective and consistent way to measure and benchmark the service levels of your reservations department or central reservations office. Remember 2 extra rooms booked per day could mean additional revenue of £70,000 per year on the bottom line.
The programme provides an objective assessment of the service delivery and quality of your reservations department, allowing Executive Teams to make improvements based on an independent and measurable service level reporting system.
IFH® MysteryCall benefits:
• An online reporting system for instant access to performance results, by management and staff
• Multiple options for benchmarking data within the IFH® system
• Tailor call quality criteria to your specific hotel needs
• Improve the sales skills of your reservations team by measuring their performances
• Remain competitive in rate and service delivery
• Improve up selling and cross selling capabilities
• Identify and reward high performing staff and customer service initiatives
Quality criteria tailored to each Property or Brand
Each programme uses quality criteria developed in conjunction with the property or brand. This ensures Executive Teams can measure staff and operational performance based upon highly relevant management criteria.
Identify and reward high performing staff and customer service initiatives
The programme can be used as a tool for monitoring performance according to incentive plans - or simply where staff have outperformed beyond expectations. Training needs can be more easily identified as well keeping on top of areas in need of refurbishment or operational improvement.
Don't leave your Reservations to Chance
‘So many of today's hotel reservations sales enquiries occur only because consumers want to double-check a best-rate. (eHotelier (Date) Converting these calls into bookings not only saves distribution costs and commissions, but also ensures the caller won't end up selecting a different hotel from another website.'
For more information on IFH Mystery Shopper services please call 020 7520 5492, email info@ifh-worldwide.co.uk or send us an enquiry.
