Reporting & Support
The IFH SmartShop system gives all IFH clients immediate access to call and site reports as soon as they are completed.
This gives IFH clients a far broader perspective on the program and the ability to make program management decisions both tactically and strategically as the program develops – without having to wait for and end of month report.
• Immediate delivery of the call report once the call has been placed
• All calls are supported with a WAV audio file of calls or photographic images of on site checks
• Benchmarking capabilities within the hotel chain/CRO as well as competitor set to act as a performance guideline
• Automated tiered employee achievement reward system
• Customization of criteria and scenarios for MICE and room reservations calls, to your quality protocol, or to a recognized property quality rating
• Sub criteria and weighting provide further flexibility in scoring and monitoring performance
To view a sample report click here
For more information on IFH Mystery Shopper services please call 07799 767 326, email info@ifh-worldwide.co.uk or send us an enquiry.
Why choose IFH?
A recognised standard for skills development in the hospitality industry...
