Shopper Plus
Motivation improves your employees work and motivated employees improve your company
By carrying out mystery calls in your reservation or event departments we give your employees the chance to test an enhance their sales skills steadily while taking on reservations or event requests.
Motivate your employees and as a result you improve your hotel. Mystery Calls can make you and your employees realize respectively what means generate better salespeople. We support you all the while with online-coaching and active support.
To find out how good your employees are and how well they improve their sales behaviour, every mystery call is evaluated with a percentage grade.
This offers you various possibilities to compare the results of your hotel with other companies and chains through our reporting system.
- Your employees can compare themselves to one another, observe their development over the months, or compare your hotel with others. This rouses the fighting spirit and motivates them to distinguish themselves from the masses.
- Another interesting possibility is provided by a reward-system which is tied to the results of MysteryCall Plus. Through
this reward-system it is possible to reward your employees according to their accomplishments and to make them even more successful
- Of course we also remunerate positive results. This is why every employee who receives 100% during a Mystery Call is presented with an IFH®-Certificate embossed with your signature and your logo.
Make the Mystery CallsPlus Development-Programme an instrument or motivation of your employees.
For more information on IFH Mystery Shopper services please call 07799 767 326, email info@ifh-worldwide.co.uk or send us an enquiry.
Why choose IFH?
A recognised standard for skills development in the hospitality industry...
