IFH Training

• IFH Essentials
• Reservations- Front Office
• Sales Marketing and Distribution
• Revenue Management
• Meeting Incentive Convention and Events
• Leadership and Management
• Housekeeping
• Food and Beverage
• Open Course Dates
• Seminar Signup

Hotel Training Courses

The IFH® training academy offers a series of vocation-based training and coaching programmes specifically designed to make creation of winning teams easy.

IFH® Essentials

Effective Complaint Handling 

Business Etiquette 

Dress to Impress 

Fit on the Telephone

Fit for Customer Service

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Reservations-Front Office 

• Quality in Professional Reservation Sales
• Professional "Up-Selling" in Room Reservations 
• Effective Front Office Organisation
• Customer focused Service Delivery at the Front Desk
• Professional Up-Selling at Front Desk

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Sales Marketing and Distribution

• The Fundamentals of Hotel Sales
• Professional Selling Skills in Hotel Sales
• Effective Negotiation Skills
• Setting Up Appointments and Qualifying Prospect Customers
• Introduction to the New World of Distribution & e-Marketing
• Strategic application of Distribution & e-Marketing

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Revenue Management

• Introduction to the Fundamentals of Revenue-Management
• Tactical Revenue Management using Strategic Demand based Pricing

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Meeting Incentive Convention and Event Sales

• Successful Conference and Event Sales
• The Polite Regret

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Leadership and Management

• The core principals of Leadership 
• The Secret of Leadership and Change Management
• Powering Teamwork & Enhancing Team Performance
• Building and leading successful Teams
• It Is Time For Time Management
• Professional Presentation Skills
• Professional Hotel Accountancy
• "SYMBOLON" Self Development Workshop

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 Housekeeping

• Housekeeping Management
• The Room Attendant - A Professional Service Provider

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 Food and Beverage

• F & B Management 
• From Order Taker to Order Maker

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IFH® Train & Save Gold™

Pay one annual fee to access as many IFH® open training courses as you want throughout 2010.

 

 For more information on IFH Training please call 020 7520 5492, email info@ifh-worldwide.co.uk or send us an enquiry.

IFH® Train & Save™  

Maximise your training budget in 2010

2010 Training Dates

Next course:

2 & 3 August

Effective Negotiation Skills

Call: 020 7520 5492

info@ifh-worldwide.co.uk  

2010 Training Dates