Business Etiquette
Making the best impression to your customers and guests
This training is designed for individuals employed in the hospitality/service industry who come into frequent contact with the customer/guest and are responsible for obtaining, and closing face to face business transactions.
Seminar Goals
This seminar promotes the way business etiquette and communication can be applied to enhance professional interactions. The training day includes role play exercises and instruction that provides each participant with hands on training together with a reference material.
Duration: 1 Day
Seminar Topics
- Greetings - The art of making an impressive first greeting, types of handshakes
- Non Verbal communication – interpreting body language and non verbal cues
- Business card usage – how and when to give your card, asking for someone else’s card
- Social etiquette – extending & receiving invitations; sending a thank you note; giving & receiving compliments; when to say “please” and “thank you”; the art of apologizing
- The workplace – guidelines for appropriate office etiquette including conducting meetings, telephone and email etiquette and dealing with consultants and new employees
- International business tips – importance of acquiring basics of local know-how when travelling overseas for business
*Optional topic (requires a second day and is combined with a practical meal exercise)Dining etiquette – table manners, understanding the place setting and use of glassware & cutlery, difficult to eat foods, napkins, do’s and don’ts of handling food.
Find Out More
- Call 07799 767 326 or eMail us
