| JUNE |
|
| Quality in Professional Reservation Sales &
Upselling |
18th & 19th |
| JULY |
|
| Effective Complaint Handling |
1st |
| The Polite Regret – how to deal with a full
house |
2nd |
| Negotiation Skills & Account Management –
Advanced Hotel Sales Skills |
3rd & 4th |
| Effective Yield & Revenue Management Strategies
– Advanced RM |
10th & 11th |
| SEPTEMBER |
|
| It’s time for Time Management |
11th |
| Effective complaint Handling |
16th |
| Quality in Professional Reservation Sales &
Upselling |
17th & 18th |
| OCTOBER |
|
| Effective Yield and Revenue Management strategies-
– Advanced RM |
1st & 2nd |
| Negotiation Skills & Account Management –
Advanced Hotel Sales Skills |
8th & 9th |
| Effective Complaint Handling |
14th |
| Successful Conference and Banqueting Sales |
28th & 29th |
| NOVEMBER |
|
| Fit for the Telephone – Basic Reservation
skills |
4th |
| Fit for the Customer – Basic Front office
skills |
5th |
| Setting up Appointments & Qualifying customers
– Effective Telesales |
11th & 12th |
| Quality in Professional Reservation Sales &
Upselling |
11th & 12th |
| DECEMBER |
|
| The Polite Regret |
2nd |
| Negotiation Skills & Account Management –
Advanced Hotel Sales Skills |
9th & 10th |
| Effective Yield & RM Strategies |
10th & 11th |